Cancellation Policy for the Consumer

Customers have a right of cancellation according to the following stipulation, where a customer is every natural person who finalizes a legal transaction with a purpose that cannot be assigned to their industrial or self-employed business activities.

 

Cancellation Policy

Cancellation rights:

You have the right to revoke your contract within 14 days without having to provide a reason for doing so. The cancellation period comprises 14 days from the date you or a named third party (not the carrier) received the goods. In order to use your cancellation rights you must send an unequivocal statement (e.g.in a letter sent by mail, by Telefax or by email) of your decision to cancel the contract, to:


Brigitte Gregory

Steinbergstrasse 13,

30559 Hannover

Germany

Email: info@language-genius.com

 

For this purpose you can use the enclosed model cancellation form, although this is not compulsory.  In order to keep within the cancellation time limit it is sufficient that you send notice that you have exercised your cancellation rights before the end of the cancellation time limit.

 

Consequences of a cancellation

 

When you cancel a contract we have to repay you, without delay, and at the latest within 14 days of receiving your notice of cancellation, all payments that you have made to us, including delivery costs (except for additional costs if you chose a different, more expensive form of delivery than the standard delivery).  We will use the same method of payment for the repayment as the customer used for the original transaction, unless something else is explicitly arranged with the customer. In no circumstances will the customer receive any charges for the repayment.

 

We can withhold the repayment until we have recovered the goods, or until you have produced evidence that you have sent the goods back – whichever is the earliest.

 

You must return or consign (deliver) the goods without delay, and at the latest within 14 days from the day you informed us of your cancellation of the contract. The deadline (time limit) is kept when the customer dispatches the goods within the 14 day limit. The customer has to pay the costs of returning the goods.

 

The customer only needs to compensate for any loss of value of the goods if this deterioration was due to inappropriate handling of the goods for simply testing the quality and functionality of the goods.

 

The right of cancellation does not apply to contracts for delivery of newspapers, journals or magazines with exception of subscription contracts. The right of cancellation expires prematurely by contracts for delivery of sound- or video-recordings or computer software in a sealed package (wrapping, packing), when this seal is removed after delivery.       

 

End of the information about right of cancellation.

 

Cancellation Form

When you wish to cancel the contract please fill out the enclosed form and return it to:

 

Brigitte Gregory 

Steinbergstrasse 13

30559 Hannover

Germany

Email:info@language-genius.com

 

Hereby I/we cancel the contract that I/we had completed concerning the purchase of the following goods:

…………………………………………………………………………………………………………………………………………………………..

 

…………………………………………………………………………………………………………………………………………………………..

Name of the goods, and where appropriate the order number and price

 

Goods ordered on ………………………………………………………..

                                               Date

 

Goods received on ……………………………………………………….

                                               Date

 

Name and address of the consumer

……………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………..

 

Date …………........................      Signature...........................................................................

 

Language Genie
Steinbergstr. 13
Hannover

Germany

E-Mail: info@language-genius.com

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