Privacy Policy

 

Data Protection



The protection of your personal data is a top priority for us. We collect or use your data only for its own purposes in accordance with the German Federal Data Protection Act and German Teleservices Act or other existing legislation. In addition, it is important to us that you at all times know what data we store and how we use it. Should the website allow the registering of personal data (e-mail address, name, address), then the disclosure of such details on the part of the user is carried out on a purely voluntary basis. 
We will use your personal data confidentially and exclusively for implementation of the contract and processing of the order. In order to process and deliver your order, we will forward the data to the delivery service responsible for the delivery. In the context of processing payments, we will pass on your payment instruction to the assigned credit institute where this is necessary to process the contract. The data transferred in this context may only be used by the recipient to fulfil his assignment. 
In principle we will not pass on your personal data inclusive email address to third parties. There will be no sale of data.

 

Personal Account 
The ordering procedure for further orders can be accelerated with a personal account, since you will not need to enter your data once more. 

Access Data 
Access data relating to each website access procedure are stored in a log-file. We cannot trace which user passed on which data. We collect data related to (website) access which is stored for statistical purposes. Specifically, the following dataset will be stored for each retrieval: name of the retrieved file, time and date of retrieval, volume of data transferred, message whether the request was successful - message, where appropriate why a request was unsuccessful, where appropriate the user´s operating system and computer's browser software, the IP address as well as the webpage used to access our website. 

Cookies 
This website uses so-called cookies, stored on your computer, in order to make a visit to our website more attractive and enable you to use certain functions. Cookies are small text files that can be transferred from a website locally in the memory of your Internet browser on the computer you are using. These cookies are used for welcoming you by your user name, for saving your password so that with subsequent orders you do not have to re-enter your password, or again fill in forms with your data. The cookies on our websites do not collect personal information about you or your use. You may at any time delete once-used cookies yourself, by using the relevant option in your internet browser or by deleting the cookies on your hard drive. You can find details on this in the Help menu of your internet browser. 

Cancellation Information 
If you have given us permission to process your personal data, we would like to advise you that you can withdraw your consent at any time in the future. On request, we will give you, free of charge, information about the data stored concerning your person. Should you request such information, please send a message, to: info@my-languageteacher.de . Similarly, we are obliged, upon request, to correct the data stored about you, block or delete them. Order-related data and the associated addresses, will be saved in accordance with the retention periods for tax and commercial considerations, and will be deleted after expiry of these deadlines. 

Further queries concerning data protection 
We value your trust, and therefore we will be pleased at any time to answer any questions you may have regarding the processing of your personal data. If you have any other questions, which could not be answered in this data protection statement, or if you wish to have more detailed information on a specific issue, please contact us by email at: info@my-languageteacher.de

Right of Withdrawal

 

Cancellation Policy for the Consumer

 

Customers have a right of cancellation according to the following stipulation, where a customer is every natural person who finalizes a legal transaction with a purpose that cannot be assigned to their industrial or self-employed business activities.

 

Cancellation Policy

 

Cancellation rights:

You have the right to revoke your contract within 14 days without having to provide a reason for doing so. The cancellation period comprises 14 days from the date you or a named third party (not the carrier) received the goods. In order to use your cancellation rights you must send an unequivocal statement (e.g.in a letter sent by mail, by Telefax or by email) of your decision to cancel the contract addressed to:

 

Brigitte Gregory

Steinbergstrasse 13

30559 Hannover

Germany

Email: info@language-genius.com

For this purpose you can use the enclosed model cancellation form, although this is not compulsory.  In order to keep within the cancellation time limit it is sufficient that you send notice that you have exercised your cancellation rights before the end of the cancellation time limit.

 

Consequences of a cancellation

 

When you cancel a contract we have to repay you, without delay, and at the latest within 14 days of receiving your notice of cancellation, all payments that you have made to us, including delivery costs (except for additional costs if you chose a different, more expensive form of delivery than the standard delivery).  We will use the same method of payment for the repayment as the customer used for the original transaction, unless something else is explicitly arranged with the customer. In no circumstances will the customer receive any charges for the repayment.

 

We can withhold the repayment until we have recovered the goods, or until you have produced evidence that you have sent the goods back – whichever is the earliest.

 

You must return or consign (deliver) the goods without delay, and at the latest within 14 days from the day you informed us of your cancellation of the contract. The deadline (time limit) is kept when the customer dispatches the goods within the 14 day limit. The customer has to pay the costs of returning the goods.

 

The customer only needs to compensate for any loss of value of the goods if this deterioration was due to inappropriate handling of the goods for simply testing the quality and functionality of the goods.

 

The right of cancellation does not apply to contracts for delivery of newspapers, journals or magazines with exception of subscription contracts. The right of cancellation expires prematurely by contracts for delivery of sound- or video-recordings or computer software in a sealed package (wrapping, packing), when this seal is removed after delivery.       

 

End of the information about right of cancellation.

 

Cancellation Form

When you wish to cancel the contract please fill out the enclosed form and return it to:

 

Brigitte Gregory                                                                                                Steinbergstrasse 13                                                                                                       30559 Hannover                                                                                                                Germany                                                                                                                             Email: info@language-genius.com

Hereby I/we cancel the contract that I/we had completed concerning the purchase of the following goods:

…………………………………………………………………………………………………………………………………………………………..

 

…………………………………………………………………………………………………………………………………………………………..

Name of the goods, and where appropriate the order number and price

 

Goods ordered on ………………………………………………………..

                                               Date

 

Goods received on ……………………………………………………….

                                               Date

 

Name and address of the consumer

……………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………..

 

Date …………………………         Signature……………………………………………………………

 

Shipping and Charges

 

Delivery within Germany:                                                                                           Standard delivery EURO 2,00; big book EURO 6,50
Standard delivery 3 std. books: EURO 5,15                                                                       Delivery charges by UPS 48h: EURO 10,50 (std or big book)
Delivery charges by UPS 24h: EURO 29,75  (std or big book)

EU/International delivery:                                                                                                   Standard delivery: EURO 4,00; big book 8,00                                                                         delivery 2 - 3 std books: EURO 7,55                                                                                                                                                                   


Delivery 
(1) We deliver domestic orders (within Germany) within 3 working days following receipt of the order. You can see possible exceptions on the individual product page and under § 8 Payment 

(1a) European orders (Economy delivery) are delivered within 5-14 working days (in some countries this option is not available)

(1b) European  orders (Priority delivery) are delivered in 2-4 working days

(1c) International orders (Economy delivery) varies with destination eg USA 30-40 working days

(1d) International orders (Priority delivery) are delivered in 3--11 working days

All delivery times given are the usual delivery times; delivery to islands or poorly accessible regions can take longer.

 
(2) We will inform you immediately in case of delayed delivery. 

(3) In the case of non-availability of the goods ordered we reserve the right of non-delivery. In this case we will immediately inform you and return any payments already made without delay

 

Language Genie
Steinbergstr. 13
Hannover

Germany

E-Mail: info@language-genius.com

Share on your Network